Refund Policy
1. Refund Window
You may request a refund within 72 hours of your premium purchase if the service was not delivered as described. Requests made after this window will not be eligible.
2. Eligible Reasons
Refunds are granted if: the Bot was completely offline for more than 48 consecutive hours after your purchase, or if premium features were not activated despite payment confirmation.
3. Non-Eligible Reasons
Refunds are NOT issued for: change of mind, accidental purchases after more than 2 hours, dissatisfaction with features that were accurately described, or Discord account bans.
4. How to Request
Open a ticket in our Discord Support Server. Include your Transaction ID, Discord User ID, and the reason for your request. We will respond within 3 business days.
5. Processing
Approved refunds are processed via the original payment method and may take 5–10 business days to appear on your statement depending on your payment provider.